Business Operations

Motorola revolutionized business with its Six Sigma quality improvement program. What does it take to become a Six Sigma Black Belt? And what does a Black Belt do?

By William Harris

Many companies are outsourcing manufacturing and services to combat rising business costs. See how outsourcing works.

By Tim Crosby

Customer relations has evolved with e-mail and online advertising. Learn about customer relations programs in this article.

By Joe Wallace

Retailers replenish stock with automatic programs. Learn how inventory management systems work.

By Tim Crosby

How do you make the customers feel like they are always right, and keep your employees sane and productive? Read on to find out what goes in to successful customer service operations.

By Susan Gladin

Running your own business is not a simple task, and perhaps one of the most difficult parts is dealing with the finances -- money coming in, money going out... Find out all about small business accounting.

By Susan Gladin