How can new communications tools cut costs?

Better mobile wireless coverage could mean more money if your business takes advantage of it. See more banking pictures.
Colin Anderson/Photographer's Choice/Getty Images

It's one of the most fundamental questions every business owner faces: how to cut costs in order to ensure maximum profits. Lots of minor and major actions can improve the fiscal fitness of an operation; for example, a company might use fluorescent lighting to cut the power bill or have workers telecommute to save money on office space. Depending on a company's needs, management might even consider upgrading to newer generations of communications technology that often offer vast improvements over earlier incarnations.

Such improvements are twofold. First, new networks are increasingly capable of better handling many companies' growing bandwidth demands; second, new devices are better able to maximize the capabilities of these new networks.

In many parts of the world, the best wireless communication systems currently available are based on 3G (third-generation) wireless technology. Fourth-generation or 4G networks are already in the pipeline. The main advantage of these new systems -- 4G in particular -- is that because of innovations in the way they deal with data, they consume less bandwidth than older technologies. Lower bandwidth usage means the networks have quicker transfer rates. This not only helps reduce operating costs, it also boosts productivity and brings into play the possibility for additional applications -- both of which can save businesses money and help defray the expense of upgrading.

On the next page, we'll take a closer look at some new and future communication tools that a business can use to boost its bottom line.

 

Leveraging New Communication Tools

Need to get in touch with someone who's not answering the phone? Using unified communications could get you connected through other available means.
Need to get in touch with someone who's not answering the phone? Using unified communications could get you connected through other available means.
Christopher Robbins/Photodisc/Thinkstock

To understand how communications tools can help businesses cut costs, let's take a closer look at a class of products and services commonly referred to as unified communications (or UC). Offered by various companies, UC systems typically involve a whole host of communications solutions that save time -- one of the most basic approaches a company can adopt to save money -- by connecting employees, clients and databases in more meaningful ways. Plus, with the advent of 3G and 4G networks, this can even apply to mobile participants.

Based on the specific UC setup's products and services, it can generally perform a number of tasks. For starters, it can halt endless rounds of time-wasting phone tag: Employees can check the statuses of their co-workers and opt to be routed automatically to the most ideal means of contacting them, whether that's through instant message, e-mail, landline or mobile phone. This dramatically cuts down delays. Employees can also keep in touch with clients more reliably, ideally making their company substantially more competitive in the marketplace.

In terms of collaborative projects among employees, a company's UC tools could include software that allows participants to interact in a variety of ways, whether they're manipulating a shared document or whiteboarding during a brainstorming session. Videoconferencing and Web conferencing capabilities can also go a long way toward saving money. They're able to bring pertinent people together without the need for travel expenses, and they also provide direct interaction that can often save time by eliminating the need for lengthy discussions through e-mail.

New 3G -- and eventually 4 G -- communication devices promise to take things a step farther by increasing the ability to perform mobile videoconferencing. Having 3G and 4G wireless mobile broadband access on laptops, notebooks and the like offers similar benefits. Instead of having to hunt for Internet access while traveling on the job, employees are able to pop online any time they need to and stay integrated with work while on the go.

For more information on cutting-edge tech and tricks to make money, browse through the links on the next page.

Related HowStuffWorks Articles

Sources

  • "4G Mobile Broadband." Nortel. (2/11/2010) http://www2.nortel.com/go/solution_content.jsp?segId=0&catId=0&parId=0&prod_id=61702
  • Bradley, Tony. "Verizon LTE 4G Network Set to Turbocharge Mobile Devices." PC World. Aug. 15, 2009. (2/11/2010) http://www.pcworld.com/businesscenter/article/170282/verizon_lte_4g_network_set_to_turbocharge_mobile_devices.html
  • Grant, Ian. "What does 4G mean for CIO." Computer Weekly. Feb. 20, 2009. (2/11/2010) http://www.computerweekly.com/Articles/2009/02/20/234932/what-does-4g-mean-for-the-cio.htm
  • Haskin, David. "The brave but speculative new world of unified communications." Computer World. May 23, 2007. (2/11/2010) http://www.computerworld.com/s/article/9020921/The_brave_but_speculative_new_world_of_unified_communications
  • Hickey, Andrew. "Cisco eyes unified communication, competition." TechTarget. July 27, 2006. (2/11/2010) http://searchunifiedcommunications.techtarget.com/news/interview/0,289202,sid186_gci1204988,00.html
  • Hildebrant, Joseph. "4G Coverage for the Self-Proclaimed Workaholic in Las Vegas." Article Alley. Feb. 4, 2010. (2/11/2010) http://www.articlealley.com/article_1376168_27.html
  • Hildebrant, Joseph. "Business 2.0: The Benefits of 4G Wireless Internet." Article Alley. Sept. 25, 2009. (2/11/2010) http://www.articlealley.com/article_1121979_10.html
  • Lesar, Robert. "First-Mile Wireless: Which(G)eneration." NIL. (2/11/2010) http://www.nil.com/ipcorner/FirstMileWireless/#chapter1
  • Mathias, Craig. "The difference between 3G and 4G." Farpoint Group. Feb. 24, 2009. (2/11/2010) http://www.firstdigest.com/2009/02/the-difference-between-3g-and-4g/
  • Pleasant, Blair. "What UC is and isn't." TechTarget. July 28, 2008. (2/11/2010) http://searchunifiedcommunications.techtarget.com/generic/0,295582,sid186_gci1322973,00.html#
  • "Quick Tips: Save Money and Work Smarter with Voice over Internet Phone Services." Speakeasy. December 2009. (2/12/2010) http://www.speakeasy.net/pdf/SPK_QuickTips.pdf
  • Tozzi, John. "10 Ways to Cut Business Costs." BusinessWeek. (2/12/2010) http://images.businessweek.com/ss/08/10/1024_cost_cutting/index.htm
  • "Unified Communications: Cutting through the Hype." SearchUnifiedCommunications.com. (2/11/2010) http://viewer.media.bitpipe.com/1206484657_637/1206511483_362/SearchUC-v5.pdf
  • "What's this about 4G?" WirelessInternet.org. (2/11/2010) http://www.wirelessinternet.org/4G-network.php