5 Tools for Online Business Communication


VoIP and Unified Communications

Photographer: Pavel Kapish | Agency: Dreamstime

By integrating all types of communication -- voice, e-mail, IM, fax and video -- over an Internet Protocol (IP) network, it's possible to manage all of your communications from a single Web workspace. Smaller businesses can use a streamlined system like the one from Skype. Larger, more complex organizations could employee VoIP and unified communications solutions from companies like Cisco or Avaya.