5 Tools for Online Business Communication


Business-class Instant Messaging

Microsoft product screen shot reprinted with permission from Microsoft Corporation.

Workplace instant messaging can be a powerful collaboration tool. Faster than e-mail, less intrusive than a phone call, it's a great way to ask quick questions, share files and set up instant voice, Web or videoconferences. Programs like AIM Pro and KonoLive take instant messaging beyond simple chat. They allow document sharing, desktop sharing, conferencing and secure, encrypted messaging.