If you have an up-to-date computer, a high-speed Internet connection, a dedicated landline, a quiet place to work and a pleasant personality, you may have what it takes to work as an online customer service representative. Depending on your employer, you'll be answering calls and taking orders, or tracking existing orders. You may be asked to troubleshoot, solve technical problems, and even respond to online chat sessions or e-mails.
While many of these customer service jobs were outsourced in the past decade, the good news is many positions are coming back to the United States as companies realize there is an affordable, knowledgeable employee base here. Some companies hire directly, while others use virtual call center operators who hire and manage a team of at-home workers [source: Hannon, AARP].