Grandma always said you'll attract more bees with honey than vinegar. You should apply her wisdom when it comes to dealing with your insurance company and doctor. When you first get your doctor's bill and you don't like what you see, restrain yourself from lashing out against some poor customer service representative. Before you make that call, take a breath and simmer down. If you're nice, you can probably negotiate a suitable compromise. First, speak to the office manager directly. The office manager can point you to the right person. Get that person's name and talk to them every time you have a query. If you find a billing mistake, calmly bring that error to the attention of your new friend [source: Brandon]. Don't be afraid to flatter, joke or even schmooze with your new-found buddy. It could be worth a few dollars in your pocket.