Thousands of letters were sent to General Mills in the 1920s, all asking for answers to baking questions. Managers created a fictional character to give the responses a personal touch. The surname Crocker was chosen to honor a retired executive, and Betty was selected because it seemed "warm and friendly." In 1936, artist Neysa McMein blended the faces of several female employees to create a likeness. Crocker's face has changed many times over the years. She's been made to look younger, more professional, and now has a more multicultural look. At one point, a public opinion poll rating famous women placed Betty second to Eleanor Roosevelt.