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10 Tips for Managing Conflict in the Workplace


1
Expect Conflict
Conflict management skills are vital to your professional survival. Shake hands with your competitors and move on to more important subjects.
Conflict management skills are vital to your professional survival. Shake hands with your competitors and move on to more important subjects.
Hemera/Thinkstock

A conflict-free workplace would be a beautiful place indeed. However, it's just not possible to avoid conflict entirely. You have to learn to expect that conflict will become a part of your work life at some point.

The real imperative is learning to deal with conflict in a productive way. Don't let disagreements gather momentum and turn into major crises. Instead, address them as soon as possible. Resolve them instead of letting them fester.

Of course, for many people, avoidance or passive-aggressiveness is a more course of action. But fearing or avoiding conflict tends to make edgy situations much worse.

As you work to manage the problem, make sure that the conflict is totally resolved for both sides. If you feel triumphant but your co-worker is deflated and upset or convinced that the outcome was unfair, there's a good possibility that the problem will flare up again. Learn better communication skills, though, and you'll be a better overall employee and a happier person, too.

For more information about workplace life, visit the links on the next page.